Data Center Support Services
IndSoft’s data center support services are designed for companies with equipment located at Internet Data Centers (IDCs) and in need of on-demand on-site and remote support from Microsoft and Cisco certified experts. 

IndSoft offers a full range of data center and collocation support services, including system architecture evaluation, Windows and Linux server installation and setup, troubleshooting for server and communications infrastructure, developing and deploying fault tolerant configurations, architecting and implementing layered security structures, firewall implementation and troubleshooting, configuring load balancing environments, and deployment of fault tolerant cluster configurations. 

24x7 Monitoring
Data center customers can leverage IndSoft service to get 24x7 server and application monitoring that goes far beyond simple connectivity monitoring. The Technical Response Center can respond proactively to detected failures before they progress to serious system problems. Progent offers expert remote troubleshooting for fast and cost-effective problem resolution, or if necessary Progent can dispatch certified engineers to the data center for on-site service. 

IndSoft's expert support resources are an economical alternative to the managed services packages provided by many data centers because you pay only for the support you need when you need it. No minimum retainers or monthly support contracts are required. 

Experts in Data Center Support
Because IndSoft’s consultants have many years of experience working with dozens of data centers IndSoft, can communicate efficiently with their engineering, network administration and facilities management teams in order to expedite service requests and escalate problems for speedy resolution. 

If you are looking to move to collocation for the first time, IndSoft can design, architect and spec out a complete solution that will meet the your business, technical and budgetary requirements, while adhering to the best practices for data center deployed solutions. Critical elements such as fault tolerance, remote management, data protection and backup, and hardware support can all be managed by experts with years of field-proven hands-on experience that allows them to know which solutions work and which don’t. Progent can manage your entire migration into the data center, including comprehensive project management services to ensure a seamless move with minimal disruption of business. 

You can use IndSoft’s data center experts as a backup to your in-house IT support resources or as a second-level escalation resource for complex infrastructure or server problems. Progent’s philosophy of encouraging knowledge transfer from our certified experts to our customers IT personal ensures that our clients get the best value for their IT support investment.